Hire me · Ted Kelly

Roles I'm a fit for

Service, repair or warranty operations: dispatch, vendors, technicians, first-call and completion targets.

Owning the ticket system, the integrations and the automations that keep work moving, with monitoring and a safety method.

Turning messy email, PDFs and spreadsheets into reliable workflows with n8n, Apps Script, AppSheet and the Claude API.

Rolling new systems into a business carefully: shadow mode, checks against real data, rollback, training.

I run a real operation. 100–200 tickets a month, 30–40 independent technicians, 15–20 vendor accounts. Case study.
I built its systems. A ticket system in AppSheet, rebuilt on the AppSheet API; AI email intake at about a cent per email; a morning digest; vendor update tracking; Zapier work moved to scripts, dropping a plan tier.
I learn complex systems fast, without a manual. Manufacturers and warranty companies count me among the top three robotic massage chair technicians in the U.S. I diagnose and repair them for warranty programs, work out unfamiliar models with no service guide, and train other techs on the hard cases.
I ship carefully. A written safety method: shadow mode first, one change a day, checks against exports, rollback copies, independent review, and anything unclear goes to a person.
I build with AI, and I direct it well. I design the system and use AI coding tools to build it quickly, then test hard. My personal ops hub has 430 automated tests.
Range beyond automation: dashboards, web apps, self-hosted servers and a 3D game. See what I can do and more builds.

Let's talk. Send me the role and what success looks like in the first 90 days. A résumé is available on request.